FAQ

Our doors are open Monday-Friday from 10AM-5PM. Please check our social media if you are curious about a specific date. We will close on certain holidays but try to communicate best through our online presence.

We are thrilled you want to visit us in person! We are a leisurely drive, just ONE MILE off of Hwy. 80 in Eden or just TWO MILES off I-16 Exit 148. We are only a 10 minute drive from Pooler, GA. and not much farther from Savannah, GA. We are even close enough to Richmond Hill and Statesboro, and it’s worth the short drive! We can’t wait to meet you!

If you head this way the best way to confirm our parking entrance is to spot the 10ft Banner Flags we have on either side of our drive.

Our physical address is 660 Old River Road, Bloomingdale GA 31302. However, we have learned that many GPS systems won’t get you here. Give us a call and we can always drop a pin or give directions.

Southern Charm Embroidery strives for customer satisfaction  – we want you to love your new purchase!  However, due to the nature of our business, personalized items will not be refunded, UNLESS THERE IS AN ERROR ON OUR PART. Please make sure that you have confirmed the correct spelling, punctuation, color, and size for all orders. Please look at the sizing specs for each item, if there is not one shown please contact us for further information and we will be glad to provide that.  SCE does everything we can to ensure all orders are accurate, but on the off chance we have made an error, and the item you received does not match the order; we will gladly exchange it for the correct item if available.

While we try to do everything we can to ensure all information is correct on our site, In the event a product is listed with an incorrect price due to typographical error or error in pricing information received from our suppliers, SCE has the right to refuse or cancel any orders placed for those products whether or not the credit card has been charged. A refund to your credit card in the amount charged will be made.

Yes! We work with dozens of suppliers to ensure a quality product for whatever occasion you need. We offer performance materials to help in Georgia’s hottest months to heavier cottons/fleeces when it cools off. Name brands range from New Era to Port & Company and Carhartt.

SCE strives to provide a secure shopping experience by using industry standard data encryption. Security features include password protection for our databases, encrypted visa information storage, and regular purging of any personal data gathered during the purchase process.

Credit Card information is not stored on our server, all transactions are completed through PayPal or Quickbooks, both of which are the nation’s leading ecommerce transaction providers.

We work hard to typically deliver a 10-14 business day lead time. In order for that clock to start artwork needs to be submitted/approved, and payment needs to be submitted. With current shipping uncertainties this sometimes can be difficult but we will always communicate to you if there are status concerns.

Minimum order is 12 pieces but we strongly encourage ordering 24 since there’s a considerable price break at that quantity. You can split this up between sizes, apparel colors, apparel styles, as long as ink color(s)/print locations stay the same across all garments. Please Note: Youth sizes can not typically be mixed with Adult sizes to reach order minimums. Contact us to discuss further.

Yes! We work with dozens of suppliers to ensure a quality product for whatever occasion you need. We offer performance materials to help in Georgia’s hottest months to heavier cottons/fleeces when it cools off. Name brands range from New Era to Port & Company and Carhartt.

T-shirts (short sleeve/long sleeve), Hoodies, ‘Garage’ Workshirts, Tank Tops, Athleisure, Sweats, Aprons, Tote/Gym Bags, Masks, and Drink Koozies. Youth and infant sizes of apparel are available. Get creative, we can most likely put your logo on it!

We can sure try, but make sure you have all the specifics and give us all of that so we can compare apples to apples (shirt brand/weight/model/qty/sizes/price per/shipping/tax/etc). Often competitors will try to appear to be offering a better deal, when in reality they are printing on a lower quality shirt. We can print on cheaper shirts too, however we do not push that type of clothing.

Not at this time. You need to source sublimated fabric from a mill or provider and we aren’t setup to operate in that fashion.

We do offer a Rush Charge if you need to be bumped to the front of the line in production and it won’t disrupt another customer’s deadline. That fee is $20 or 20%. The criteria is that all items need to be present and counted in, and artwork needs to be completed and approved. We have been known to turn around orders very quickly if the customer is in a rush and has the correct files. Never hurts to ask. Please don’t be shy if you’re on a deadline. Let us know that right away so we can try to help you out.

No problem at all as long as the ink colors stay the same. We can even change ink colors (wash out screen/dry/reset press). However there may be a fee for ink wash out, contact us on that.

No problem mate! We ship via UPS or USPS, whichever gives you the best value while your particular products are handled as safe as possible. Generally USPS is the best.

Nope! We’ve got bills just like everyone else.

We do not guarantee color matching. Closest color of ink is always used. If you have an exact color of ink you want us to use please let us know (brand/model/PMS Color (additional costs).

Left Chest, Center Chest, Either side of body, upper back, middle back, lower back, upper/lower offset back, and sleeves….lots of places!

We sort and fold by size and shirt color so you can find what you are looking for quickly. Typically in sets of 10/ea. And each time the size changes in the box the stack will turn 180 degrees.

There is a one-time digitizing fee. Typically $50 covers most company logos and left crest sized imprints. Fees can be waived on some large orders and some sales. Contact us to see if you qualify for this, or to get a quote on your digitizing price.

Digitizing is the process where we take your logo/text and create actual stitch paths for the machine to use to sew. This is not the same as having a vector file or pixel image file. Completely different process involved and is necessary to embroider your design.

We sew your logo around 14″ wide on Jackets/Work Shirts. It all depends on the proportions of your logo. Contact us if you have a special requirement. We always make designs as large as possible unless otherwise instructed.

10-14 Business days is our production time. Sometimes less though. We generally give you a time frame upon ordering. This can be affected by holiday hours and product availability.

Absolutely. However, pricing on one hat is priced retail and applicable digitizing and shipping will apply.

Not at this time.

Center Front is 4.5 x 2.25 high. Offset front panel is 2.75×2. In theory though we can sew 270 degrees on a hat without taking it off the machine, (roughly ear to ear).

Not at all. But understand our pricing matrix is correlated to how long projects will take on the machine so plan accordingly.

Yes, sure can at additional cost. Note though not all logos will work for this, it’s better if you have a logo with wider lettering/graphics. Thin lettering or too large of a filled area does not turn out well.

Not really, that type of hat is sewn before it was actually a hat, in other words they did the embroidery before sewing the hat together.

Yup! Keep in mind though the smaller you go the harder it becomes to embroider.

A good sewn out design all starts with a good digitized file. Your machine will only sew as good as the digitized file. Take a look through our embroidery gallery to get an idea of our quality. We put ourselves in your shoes. Would we be proud to wear that?

Total of 6 total heads across our 3 machines. What does that mean to you, faster production!

Yes, 15 colors is the max we will do per design. But in all honesty, in over a decade of business the projects that required that many colors can be counted on one hand. Most company logos can be professionally accomplished in 2-3-4-5 colors.

Lots and lots. That’s our answer and We’re sticking to it. We have swatch books to match colors you choose to ensure things are accurate.

Short answer is if you can stick a needle through it then we can embroider on it, so yes. We’ve tackled everything from leather to silk.

All customers are welcome to BRING IN items to have them embroidered so we can help fill out an order form at that time. MAILING IN items is not permitted and personalization will not continue.

• Ladies Monogram: For most, the conventional personalization for a lady is a monogram, consisting of three letters with a larger letter in the middle flanked by two smaller letters on each side. Traditionally, the larger middle letter is for the last name, the smaller letter on the left is for the first name and the smaller letter on the right is for either the middle name or maiden name. Jacqueline Onassis Kennedy would be JKO.
• Men’s Monogram: The traditional personalization for a man are his horizontal initials also known as a block monogram. Each letter is the same height and appears in the same order as the actual name – first name, middle name, last name. Thomas Rhett Akins would be TRA.
• Couple’s Monogram: Traditionally when the bride takes the groom’s last name, the monogram is Bride’s First Name, Common Last Name, Groom’s First Name. If you are undecided, just monogram the last initial or last name-for a simple and sophisticated gift. Jimmy and Rosalynn Carter would be RCJ. C would be appropriate, as well as CARTER or Carter.

• Ladies: Use her first name initial.
• Men: Use either first or last initial.
• Couple: Use the last name initial.